Dear Tampa Bay Residents and DōMA clients,
Let me first begin by expressing hope and prayers to all those that have been impacted by the devastation Hurricanes Helene and Milton have left us with. As we embark upon our ‘Post Helene & Milton’ rebuilding efforts, we want to provide some information and assistance to help.
Helene & Milton Victims Purchase Program:
Past DōMA Customer Purchases:
If you are previous DōMA client in need of furniture replacements, We will provide discounts equal to any promotion price you may have received at time of the original purchase or 10% OFF, what ever is greater. This discount will be applied to any exact replacement or like item selected.
PLUS, we will provide a $100 delivery credit to use on the replacement order. We can provide any original receipts needed for your insurance claims. When you purchase 2 or more items.
New Customers Needing Replacements:
For those who are needing to replace items lost during Helene, we will provide 10% OFF ALL ITEMS, including clearance.
PLUS, we will provide a $100 delivery credit to use on the replacement order. When you purchase 2 or more items.
DōMA Gives Back
Additionally, DōMA will donate 5% of all Sales for the next two weeks to local charity relief centers to assist in the Helene & Milton clean up efforts. We are thankful for our amazing community and wish to help in any way we can.
Furniture Salvage Q&A:
Q: Insurance claims, I need receipts for previous purchase… are you able to help me access them from your records?
A: Please contact us and we will access records and provide any documentation we have and you may need.
Q: Can my sofa be Saved?
A: If your upholstery has been sitting in water beyond the height of the leg, the concern is Mold accumulation. Exterior can be cleaned per the cleaning code for the fabric or leather. If water saturated the interior cushion foam and framing, mold will grow now and in the months to come. This is not salvageable. If isolated to a part, it may be replaced.
Q: I have a Motion sofa / recliner – can parts be replaced?
A: All electronic parts can be replaced. If your piece uses a battery and it was sitting in water – you should not use it and will require replacement. If the Upholstery was sitting in water, please refer to answer above.
Q: My area rug has water damage, how should I clean?
A: Once Air dried – have it professionally cleaned to ensure all mold spores have been eliminated.
Q: My wood furniture (bed/dresser/dining/etc) was sitting in water.
A: Dry pieces out immediately. Composite and veneer items will swell and deteriorate quickly. Solid wood items may be more resistance, especially if sealed. Clean items well with a mild bleach solution and once dry, replenish with a wood conditioner. Monitor for swelling and splitting. Some parts may be replaceable , such as chair legs, drawers, etc. if damage is localized and serviceable.
If we can answer any additional questions for you, feel free to call or stop by our showrooms for assistance.
In gratitude,
David King – DōMA President & CEO
